We speak 27 languages, but communicate in just one
Last year, just for fun, we counted for the first time ever, how many languages we speak across the company. Yes, twenty seven languages seems a lot, and we do talk a lot at times, but the point is that we're trained to listen first - carefully. Understanding what the client's problem is, is not about checking the comms room, Helpdesk logs or other technicalities. Plenty of people though still think so. We listen first and then speak - one language only. Our client's language.